A History of Success!
Eliant is the foremost consumer research company
catering exclusively to the new home industry. Our
consumer tracking tools and information management
systems provide builders with timely, actionable
information and strategies to improve the home buyer's
experience, thereby dramatically increasing homebuyer
satisfaction, willingness to refer friends and family and industry rankings.
Eliant assists builders of all sizes to achieve the highest
customer satisfaction ratings ever.
Starting in 2003, the Eliant team co-authored a series of
three special issues of Big Builder Magazine devoted entirely to
customer satisfaction for home builders. In 2004, Eliant
actively began to assist builders with prioritization and
systematization related to builder better practices, Touch
Points and Expectations Management. This program has evolved
into Eliant’s Excellerate! suite of training, the FOCUS Internal
Assessment, and consultative programs that help builders
to achieve better-than-ever customer satisfaction and
operational results.
Eliant was founded in 1984 by CEO,
Bob Mirman,
a clinically-trained psychologist who was the first to develop a
series of surveys designed to identify Priority Insights into
the entire new home buying experience, from the Purchase
Experience through Home Ownership during the first year and
beyond. Builders use Eliant's near real-time information to
monitor, reward, and modify practices that directly impact the
new home customer experience. |
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