May 1,
2008 - IRVINE, CA
Since 1984,
Eliant has been surveying new home buyers and home owners on behalf of
many of
the nation's most innovative and customer-focused builders.
Eliant's home buyer survey program has been labeled as the "platinum standard"
for measuring the customer experience in the new home industry.
To determine the
top builders in the nation and in each of the markets listed, Eliant calculates a
"Key Measures" Score which is comprised of the three critical questions:
-
Overall I am satisfied with
the quality of my home;
-
My builder
met its commitments to me;
-
I would
recommend my builder to a friend or family member.
Results are
based on Eliant's
Move-In
Survey results for closings occurring between January 1,
2007 and December 31, 2007.
127 builders qualified to rank in the study with a minimum of 30
surveys received to qualify for consideration.
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