Thank you for your interest in the 2008
Eliant Tour. Here you will find additional information on Bob Mirman and
his company, Eliant. Also, you will hear what building industry leaders have to
say about Bob Mirman.
When you are ready to schedule a
complimentary presentation by Bob Mirman, please
click here.
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 Bob
Mirman, the building industry's leading expert on the customer experience
process, is a preeminent speaker at industry conferences, builder events and
corporate retreats. For the past ten years, his regular appearances as a
featured speaker at IBS, PCBC and BIS, are typically sold out.
As
founder and CEO of Eliant, Inc, the largest homebuyer satisfaction company
dedicated to improving the home buying experience for over 400 builders, Bob
developed the first systematic program in the industry to monitor home buyers'
perceptions of the purchase experience. Now, Eliant trains hundreds of builder
teams, helping them achieve the nation's top rankings for customer satisfaction.
Bob has
authored three annual issues of Big Builder magazine pertaining to his
breakthrough concepts on the customer experience. His 2004 issue, "The Dream
Ride," remains Big Builder's most reprinted issue in the history of the
magazine.
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Eliant
is recognized as the building industry's leading provider of Homebuyer
Satisfaction Solutions™ for over 400 of the nation's top homebuilders including
John Laing Homes, Ryland Homes, and Richmond American Homes. The firm is the
largest consumer research company in the country that caters exclusively to the
building industry, conducting over 300,000 homebuyer surveys annually. Eliant's
sophisticated consumer tracking tools and information management systems provide
builders with timely, actionable information and strategies to improve the
homebuyer's Experience thereby dramatically increasing homebuyer satisfaction
and building-industry rankings.
Headquartered in Irvine, California, Eliant
was founded in 1984 by CEO, Bob Mirman, a clinically-trained psychologist who
was the first to develop a series of surveys designed to identify Priority
Insights into the entire home buying experience, from the Purchase Experience
through to one year after move in. Builders use Eliant's near real-time
information to monitor, reward, and modify practices that directly impact
homebuyer satisfaction.
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Eliant and Big
Builder Magazine collaborated on three special issues devoted to Customer
Satisfaction in the new home industry. For many builders, the content of these
issues have served to guide and inspire customer experience initiatives. The
mid-October 2004 issue is the only issue of Big Builder Magazine ever to go into
reprints. 40,000 additional copies were printed and have been sold or
distributed. Some builders have even made the content of these special issues
“required reading” for their team members.
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Here's what industry pros are saying
about Bob Mirman...
"Bob Mirman is
consistently one of the most popular and highest rated speakers I've had the
pleasure of working with in my 13+ years as program director for PCBC. He
supplies a rare blend of content and entertainment - a lively and humorous
personality who also happens to be the homebuilding industry's leading authority
on what it takes to strategize and deliver exceptional customer experiences."
Greg Fuson, Director of Conferences, Pacific
Coast Builders' Conference (PCBC)
"Aside from his renown
as CEO of Eliant, we know him as one of the most dynamic and informative
speakers in the industry." Martin Freedland, CEO, The Berke Group, and
Producer, "The Presidential Seminar" Conferences
"Bob Mirman has proven
to us that he is one of the country's leading authorities on creating the most
effective customer experience system. His impactful and entertaining
presentations are sure to motivate any audience toward a more powerful,
customer-driven culture."
Eric E. Elder, Senior Vice President, The
Ryland Group, Inc.
"Bob Mirman's
inspiration and insights have helped to transform our company's customer
experience model. And I recommend catching one of his high energy speeches! Like
he's done for us, Bob will show you how to create customers for life."
Larry Webb, CEO, John Laing Homes (#1 Ranked
U.S. Builder for Customer Satisfaction, 2006)
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If you are interested in Bob Mirman visiting your office to
deliver a complimentary presentation, please contact Penny Morton at
949.753.1077 x10 or pmorton@eliant.com.
We look forward to hearing from you!!
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