Eliant Essentials! is like Customer Experience 101 for your builder team!  Builders may elect to have individuals within the organization “certified” to train the class through a train-the-trainer program or may elect to have an Eliant facilitator conduct the training.

This eight-hour program gives a strong foundation to the organization’s efforts ensure that the customer remains at the heart of the company’s culture.  Topics include:

	The Customer Focus Imperative
	The Customers’ Point of View
	The Six Phases of the New Home Experience
	Introduction to Touch Point and Expectations Management in Theory & in Practice
	Personal Accountability “Essentials” for Successful Customer Experiences