Essentials!
Train the Trainer (T3)
 Designed to embed customer experience experts within your
organization
This
program will be delivered by builder reps to other builder
personnel. Through our Train-The-Trainer (T3) approach, these
individuals will be coached to deliver the training through an
intensive, small-group, 2.5-day session. They will, in turn,
deliver training to division personnel over an 8-hour period
that can be segmented into smaller sections, if desired.
At the
end of the T3 sessions, your Customer Experience Champion (CEC)
or facilitator, will have a full-color binder containing all the
scripting, slide deck, participant materials, classroom
materials and instructions needed to conduct training within
your builder organization. Also included will be exclusive
Eliant tools that can be put to work outside the classroom, to
assist your builder teams in developing the best possible
customer experience.
Key
takeaways for your employees culminate in a personal action plan
to apply Essentials! concepts to daily customer interactions.
Your
CEC or trainer will become a Certified Eliant Essentials!
Facilitator after delivering his/her first training session to
your organization. This enables your representative to refresh
training at any time and deliver training to new hires on a
periodic basis, just by ordering participant kits from Eliant.
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