The Move-In Survey is the first in the survey series.  It is sent to each new home buyer between 15 and 30 days after home occupancy.  This Survey ascertains the home buyer’s satisfaction with the purchase experience, including construction, design services, financial services, product quality and initial perceptions of customer service.  Representative names are provided on reporting to support critical coaching and team development activities.

The Mid-Year Survey is the second of the series.  It is to each home buyer five months after the home occupancy date.  This brief survey asks home buyers to evaluate the competency, reliability, and speed of the service provided after move-in.  This enables the builder to determine the extent to which it is sustaining its relationship with the home owner, a measure proven critical to driving home owner referrals

The Year-End Survey is the third of the series.  It is sent to each home buyer between 10 and 14 months after the home occupancy date, depending on the builder's needs. Questions relate to the quality of product and materials inside and outside the home and post-move-in customer service.  Questions also focus on the Client’s representatives who have serviced the home buyer after move-in.