Eliant provide one-on-one training with one or more builder “Customer Experience Champions” (CECs).  These are team members identified by the builder to lead the organization’s Customer Experience Management initiatives.  One-day training sessions address key issues typically challenging individuals in this role.  Held at Eliant’s headquarters in Irvine, CA the program is designed to eliminate the “learning curve” that typically accompanies the initiation of a builder’s Customer Experience Management process. 

CECs also receive orientation to specific roles and responsibilities of the CEC in forming and leading the organizational customer experience team(s), supporting management and the front line with critical activities, communicating results in a way that motivates and stimulates positive action on the part of all team members, and creating accountability systems that enable the team to track progress against goals.

Training also includes full orientation to the Eliant system, critical reports and the application of data contained in the reporting.