Click on any of
the topics below to learn about Eliant's workshops:
Eliant Ignite!
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Eliant’s Ignite! training session is
all about touching off the spark that will help your
customer loyalty initiatives progress at lightning
speed. Highly customized to each organization’s
needs, Ignite! is an ideal opportunity for:
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Single-division or small organizations where
“all hands” come together for an intensive
session that focuses on the customer loyalty
practices that make a real difference to
your bottom line and to your customer
satisfaction ratings.
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Multi-divisional builders who want to
provide the tools and training for maximum
effectiveness of their Customer Experience
Champions (CECs)/leads. Bring your CECs
together for a 1-2 day session that will
introduce them to better practices in how to
apply Eliant data within the organization
and how to leverage better practices by
collaborating and sharing with one another.
Focus in on specific action plans for key
improvement opportunities within the
organization… the things that matter most to
your organizational goals for both profit
and customer loyalty.
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Eliant Ignite! can be customized to
address the needs of builder partner organizations
such as design centers, lenders, and escrow
providers.
Duration:
Due to its customized nature, the
duration of the Ignite! program can be from a
half-day to a day and a half.
Building Trust Equity
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During this
workshop you will identify trust account deposits for
each of The Six Phases of Eliant's New Home Experience.
Following the
workshop, you will have an exclusive opportunity to
learn more about Eliant's new training program helping
clients achieve higher levels of customer loyalty.
Eliant staff
and trainers will be on hand to answer your questions in
regards to the program.
Be sure to
have your calendar ready in case you would like to be
the first to schedule training sessions.
Duration: 3
hours
The
Power of Teams
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Deploying a team-based approach to ensure an
out-of-this-world new home experience
Ensure
that everyone on your team understands his or her
critical role in serving one another and your new
home customers. Learn how to break down traditional
barriers that typically get in the way of delivering
an extraordinary and seamless new home experience to
your customers. Put critical teams to work for you
from the “Builder E-Team” to the “Community Team,”
find out how to get the best out of your employees!
Duration: 4 hours
Maximize Referrals...Minimize
Cancellations!
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A
hard-hitting workshop to help builders generate
additional sales from an untapped source:
"Evangelical" home owners - already living in
your homes - who are self-declared members of
your sales team.
Eliant's step-by-step process shows you the way!
Create home owners who are delighted to
refer qualified prospects to you
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Five Keys to creating "Evangelical"
home owners who say they will
"Absolutely" be delighted to refer
their friends
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Three of the best
practices you can deploy to WOW your
buyers today!
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Mine your "Evangelical"
home owners for referrals
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Three solid techniques for
converting "willingness to refer"
into actual referral sales
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Generating referrals
from home owners who moved in 4-5
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Keep what
you've earned! Reduce those cancellations!
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Three ridiculously
effective better practice techniques
for reducing buyer anxiety and
"remorse"
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Four critical
expectations you must manage with
every buyer from "day one
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So they "had" to
cancel...is the relationship over? |
This half-day session is ideal
for: Sales VPs and Managers, Marketing VPs and
Managers, Sales Associates and Customer
Experience Champions.
Duration: 4 hours
Delivering an Extraordinary
Home Personalization Experience with Style
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Designed
especially for design center personnel, this workshop
will outline practical approaches for rapidly building
rapport and trust between new home buyers and design
center team members. Participants will learn how to get
more credit from buyers for all they do and will learn
the fundamentals of creating Touch Points that really
make a difference to new home buyers.
Duration: 4
hours
From
Buyer to Owner: Generate Home Owner Loyalty with
Extraordinary Warranty Service and Beyond
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At this
workshop, you will learn about:
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The
impacts of customer service (good and bad) on
customer loyalty |
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The
role of customer service personnel in setting
and managing expectations
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Customer Service Touch Points that build trust
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Specific tips and techniques for managing your
customer relationships
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Duration: 4
hours
Services